Reading Usable Help
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Gordon R. Meyer
Walkthroughs are cruft to be scraped away
Sarah Perez, writing Rethinking the Mobile App “Walkthrough” for TechCrunch wonders if introductory UI walkthroughs are going too far. (And in the time since the article was written their usage has only increased.) Perez cogently raises some important questions to consider, including the impression of complexity that's created, the barrier they create for new users, and their overall lack of good (or any) instructional design. My favorite bit is the characterization that they are cruft that the user has to scrape out of the way. My view is that the biggest problem is that they appear at exactly the wrong time in the learning-cycle.