Reading Usable Help
@UsableHelp on Twitter
Gordon R. Meyer
A lovely web front-end
As you may know, the Stack Overflow website is emarkably popular among programmers for interacting with and obtaining help from their peers. It's a fine example of collaborative knowledge sharing. Its UI is fast and minimalist, but with over 3 million questions in the database (each of which might have many answers) there is an overwhelming amount of information to wade through.
A new iPad app, StackTrace, provides a lovely and efficient front-end to the site. In addition to optimized browsing and searching, it features a very visually appealing interface for keeping track of favorite topics. See the write-up at Beautiful Pixels for more discussion about its design.
Could the techniques of StackTrace be applied to your online documentation? Also, while you're browsing Stack Overflow, check out the badges that participants earn and how these might be applied to the gamification of documentation.
See also: Gamifying Help