Can documentation be "social?"

A press release from the folks at Mindtouch raises some interesting questions about internal processes for creating online documentation. I'm not familiar with this particular product, but the premise is that everyone in a company, not just technical writers, can directly contribute to a product's documentation. Frankly, I found their site laden with corporate gobblygook, but the question of how to efficiently use the expertise found across your company to improve user documentation is worthy of a great amount of thought.

Posted: December 15, 2011 link to this item, Tweet this item, respond to this item