Measuring your FAQ

I'm not a big fan of the "Frequently Asked Questions" approach to documentation. But if you have to create one for your product, take a look at the FAQme service. Their clean design avoids information overload. Additionally, they promise to provide you with usage statistics, which might lead you to discover just how infrequent some of your FAQs really are.

See also: The Rise of the FAQ, and The Siren Call of a FAQ.

Posted: December 2, 2011 link to this item, Tweet this item, respond to this item