Reading Usable Help
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Gordon R. Meyer
Kensington's documentation fantasy
In the YouTube video demo of Kensington's ClickSafe Laptop Lock, an eager model shows how the product works. It laughably contains two fantasy scenarios. The first is that the customer eagerly registers the product. The second, even more egregious, is that she reads the documentation before attempting to figure out the very simple product. But somebody at Kensington knows better, because watching this short video tells you everything you need to know (and more), which obviates the need for reading the documentation at all!