Reading Usable Help
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Gordon R. Meyer
Complexity as a form of job security
UX Magazine, in The Impossible Bloomberg Makeover, discusses the odd, but real, case where users resist efforts to improve a system because it threatens their mastery of the difficult.
I'm reminded of cases where writers resist simpler documentation because creating complex, lengthy manuals demonstrates that the product is too complex to be documented in any other fashion. Yes, that's an actual, but circular, argument.