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Gordon R. Meyer
Copyright 2002-2012
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Poorly written manuals cause rage
Janet Swisher, an Austin-based technical writer, observes in "Read Rage" Over Manuals that poorly written manuals can result in angry outbursts from customers, and she identifies some of the possible causes such as poorly ordered procedures and overly complex sentences.
Posted: March 12, 2009 link to this item, respond to this item