Examining documentation and help systems since 2002
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Gordon R. Meyer
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One-on-One envy
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Many technical writers, unless they happen to work in a training group, don't get very much opportunity for personal contact with their readers. Additionally, the corporate voice that most documentation uses is strictly non-personal and personality free. So, reading this Mercury News article (registration might be required) about Apple's success with personalized, individual training with their One to One program is a fun diversion. It might bring to thoughts ways that documentation might be made more interactive and personalized, too.
Posted: March 8, 2008 link to this item, respond to this item