Reading Usable Help
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Gordon R. Meyer
A requiem for documentation
Writing The Death of Documentation for TidBITS, Adam Engst offers observations on the decline of on-paper manuals, the economics of writing and distributing manuals, and tips on how budget-constrained operations can still provide better than average instructional material. (It's not very difficult, considering how low the bar is for "average" quality.)
It's a commendable article and will interest all technical writers, documentation managers, and software publishers seeking to improve their product. It's also worth noting that, while written in 1998, much of what Engst describes reflects today's marketplace.