Reading Usable Help
@UsableHelp on Twitter
Gordon R. Meyer
Watch out for that Help, it's a trap
As customers and help authors demand more from onscreen documentation, help systems grow more complex and sophisticated in order to be more than "just a book." This makes authoring harder, which means that few companies take advantage of the special features, but the underpinnings lie ready and waiting for exploitation. Unfortunately, it may just provide a door for digital vandals. A recent CERT Cyber Security Alert about Windows HTML Help provides an example, with the unfortunate recommendation that in order to mitigate the risk users must disable those parts of the Help that are, perhaps, the most helpful.