Examining documentation and help systems since 2002.
Contents
Special Reports
Subscription Feed
Gordon R. Meyer
Copyright 2002-2010
An Apple Help Case Study
Matt Neuburg, in Creating Online Help with Tinderbox discusses his techniques for authoring an Apple Help-based system. He provides details about a navigational structure he feels is appropriate for onscreen Help, describes the usability problems encountered with narrative-based documentation, and outlines how the Help was authored using Tinderbox. (This website is also authored with Tinderbox, by the way.)
Posted: April 3, 2004 link to this item, respond to this item