Reading Usable Help
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Gordon R. Meyer
Context adds life
Ann Light, writing in Successfully Trained People are Happy, Creative Users for Usability News suggests that we add a new dimension to the conceptual models that underlie technology training. Instead of just teaching how to do something, or how a technology works, help users to tie their knowledge to present, past, and future successes. In other words, users might be more successful if more training (and documentation) included context, actual end-user task focus, and general applicability information.
"Help systems, documentation and user interfaces should all be planned to think not only about contexts of use, but also contexts of user. Goodness me, is it so hard to suggest that people using technology might also be happy, creative and fulfilled?"
See also Can't see the forest for the trees.