Reading Usable Help
@UsableHelp on Twitter
Gordon R. Meyer
I see usable help in your future
You know that unusable documentation has become the fabric of everyday life when fortune tellers sooth clients by predicting that a gift of technical clarity will soon be bestowed. To whit, Astrology.com's January 13, 2004 horoscope for Cancer:
"Technophobes take heart. Your dark ages are coming to an end in an era of user-friendliness. [...] Even if you're not wired up and jacked in by this time tomorrow, you'll gain extra mileage by your sudden ability to make sense of unintelligible manuals. You could write these things yourself, or at least make a living explaining them to people as paralyzed as you once were."