Reading Usable Help
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Gordon R. Meyer
Testing onscreen Help
An inherent contradiction in onscreen Help is that it is both code and words. That is, some aspects of its development need to be treated like an engineering effort -- complete with quality assurance, integration, and functional testing. On the other hand, Help also needs to be treated like a publication with editing, content review, and spell checking.
Not exactly rocket science, but melding these two distinct needs can be a challenge. To that end, TANSTAAFL Software offers thoughts on Testing Help.